The Social Skills Academy of South Africa
Riverclub
Sandton
Postnet Suite 331
Private Bag X9
Benmore
Johannesburg Gauteng
2010
Tel: +27 (11) 783 6574
Cell: 082 468 4029
email info@socialskills.co.za
Corporate Interaction Mastery
(2 day workshop)
Who should attend?
Topics
Self-esteem
Respecting ourselves enables us to respect colleagues and customers
The positive attitude
Positive attitude is attractive and contagious and results in success
Ethical choices
The choice between doing the easy thing or the right thing
Emotional Intelligence
The intelligent management of our own emotions in order to reach out to the emotions of others
Appropriate corporate dress
Personnel - the organisation's biggest image asset!
Business Dining protocol
Display corporate sophistication during business meals with clients. Never underestimate its value!
Body language and deportment
You may be saying the right words but is your body language sabotaging the message?
Respecting and working with various personality types
How different personality types 'tick' and how the differences benefit us all.
Assertive behaviour
Results in win-win situations reflecting respect for all concerned
Compliments and criticism
Giving and receiving compliments or criticism appropriately and with dignity
Conflict management and negotiation
Addressed in time and correctly conflict can have positive results for all
Professional etiquette - workplace / social occasions
Confident conduct resulting in being a positive influence in the workplace as well as at social functions
Colleagues and customers living with a disability
People are people first and disabled or non-disabled second
The art of truly listening
The key to make people feel heard, valued and understood
Basic Telephone etiquette
Using this wonderful instrument with sensitive listening and speaking skills
Commitment to responsibility
Making choices which you are proud to own and seeing the responsibility as an opportunity to excel
(2 day workshop)
Who should attend?
- All levels of Personnel wishing to project superior insight and confidence when interacting Professionally as well as Socially with colleagues and consumers.
Topics
Self-esteem
Respecting ourselves enables us to respect colleagues and customers
The positive attitude
Positive attitude is attractive and contagious and results in success
Ethical choices
The choice between doing the easy thing or the right thing
Emotional Intelligence
The intelligent management of our own emotions in order to reach out to the emotions of others
Appropriate corporate dress
Personnel - the organisation's biggest image asset!
Business Dining protocol
Display corporate sophistication during business meals with clients. Never underestimate its value!
Body language and deportment
You may be saying the right words but is your body language sabotaging the message?
Respecting and working with various personality types
How different personality types 'tick' and how the differences benefit us all.
Assertive behaviour
Results in win-win situations reflecting respect for all concerned
Compliments and criticism
Giving and receiving compliments or criticism appropriately and with dignity
Conflict management and negotiation
Addressed in time and correctly conflict can have positive results for all
Professional etiquette - workplace / social occasions
Confident conduct resulting in being a positive influence in the workplace as well as at social functions
Colleagues and customers living with a disability
People are people first and disabled or non-disabled second
The art of truly listening
The key to make people feel heard, valued and understood
Basic Telephone etiquette
Using this wonderful instrument with sensitive listening and speaking skills
Commitment to responsibility
Making choices which you are proud to own and seeing the responsibility as an opportunity to excel
website designed and created by spencer rowley - www.spencerrowley.com
Social Skills Academy 2007 - All rights reserved
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I will pay more for the ability to get on with people than for any other skill under the sun - John D Rockefeller
Corporate needs differ!
We will design a workshop which will meet the exact needs of your organisation.
Call Yolanda NOW at Tel/Fax (011) 783 6574 or 082 468 4029, or click here for the contact page.
